Refund Policy

Effective Date: 01-FEB-2025

Thank you for shopping at www.payzonshoppy.com, operated by PAYZONINDIA PVT LTD. We are committed to providing you with the best shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Refund Eligibility

We offer refunds in the following cases:

• Defective or Damaged Products: If you receive a damaged or defective product, you can request a full refund.
• Incorrect Products: If you received the wrong item, we will issue a refund once the correct product is returned.
• Wrong Size or Color: If the clothing, footwear, or accessories don’t meet your expectations, you can request a refund if the product is unused and in original packaging.

2. Non-Refundable Items

We do not offer refunds for the following:

• Perishable items (food, flowers, etc.).
• Customized or personalized products.
• Sale items (unless they are defective).
• Downloadable software, e-gift cards, or digital content.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Email us at support@payzonshoppy.com within 7 days of receiving the product.
2. Return the Item: If eligible, return it within 15 days. The item must be unused and in original condition.
3. Refund Processing: Once received, refunds will be processed within 7-10 business days.

4. Exchange Policy

You can exchange items for equal or lesser value within 7 days, subject to stock availability.

5. Partial Refunds

Partial refunds may be granted for items that:

• Are not in their original condition.
• Are returned after 15 days.

6. Cancellations

Orders can only be canceled before they are shipped. Once shipped, you must follow the refund process.

7. Late or Missing Refunds

If you haven’t received your refund, please check with your bank. If further assistance is needed, contact us at support@payzonshoppy.com.

8. Contact Us